If you change your mind and decide to cancel your plan, then you must do so by writing to Safe Hands Funeral Plans (Cancellation Dept), 8 Peterson Road, Wakefield, West Yorkshire WF1 4EB. Provided we receive the letter of cancellation within 28 days from the date that your plan is effective from (see your plan certification pack) then you are eligible to receive a full refund. If we receive the letter of cancellation after 28 days from the date that your plan is effective from, then we will refund the amount you have paid towards your plan at the point of cancellation less our standard £395 cancellation fee.